FAQ's
Welcome to our FAQ, we are so happy to have you here and as a client.
We have tried to answer the most common questions.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
How long will it take to receive my order?
Typically, orders will be at your doorstep in 4-7 business days for standard shipping or in 1-3 business days for express shipping, subject to your location.
Do you offer free shipping?
Yes, we provide free shipping on orders above ₹699 within India.
Can I track my order?
Yes, once your order is shipped, you will receive a tracking number via email to monitor its status.
Do you ship internationally?
Currently, we only ship within India.
What is your return policy?
We accept returns within 24 hours of delivery for a refund. Please ensure items are unused and in their original packaging.
How do I initiate a return?
Contact our customer support team at returns@drityajewelry.com or call us at 9966 993 994 to start the return process.
Who covers the shipping costs for returns?
Customers are responsible for return shipping costs at a flat rate 150/-
Orders
Below are some of are common questions about orders
How do I place an order?
You can place an order directly on our website www.drityajewelry.com or through our Instagram shop. Simply add items to your cart and proceed to checkout.
Can I modify or cancel my order?
Once an order is placed, modifications or cancellations are not possible.
How can I check the status of my order?
You can track your order using the tracking number provided in the shipping confirmation email or by logging into your account on our website.
Products
Below are some common questions about our products
Are your products made of real gold?
We specialize in high-quality imitation gold jewelry crafted to resemble real gold at affordable prices.
How should I care for my jewelry?
To maintain the quality of your jewelry, avoid contact with water, perfumes, and cosmetics. Store in a dry place when not in use.
Do you offer customization options for your jewelry?
Currently, we do not offer customization services. However, we continuously update our collections with new designs.
Digital Gift Cards
Below are some common questions about our gift cards
How do I purchase a digital gift card?
To purchase a digital gift card, visit our Gift Card page. Select the desired denomination, add a personalized message if you'd like, and enter the recipient's email address. Proceed to checkout, complete the payment, and the digital gift card will be sent directly to the recipient's inbox.
How are digital gift cards delivered?
Digital gift cards are delivered instantly via email to the recipient's email address provided during the purchase. The email will contain the gift card code and your personalized message, if added.
Do the gift cards have an expiration date?
No, our digital gift cards do not have an expiration date. The recipient can use the gift card at their convenience without any time constraints.
How can the recipient redeem the gift card?
To redeem the gift card, the recipient needs to enter the unique gift card code at checkout. The gift card value will be applied to their purchase total. If the purchase amount exceeds the gift card value, the remaining balance can be paid using other accepted payment methods.
Are there any additional fees for purchasing a digital gift card?
No, there are no additional fees for purchasing a digital gift card. The value you select for the gift card is the amount that will be available for the recipient to use.
Can I return or exchange a digital gift card?
Digital gift cards are non-refundable and cannot be exchanged for cash or other products. Once a gift card is purchased, it cannot be canceled or returned.